Refund Policy
At Evidence Health, we strive to provide the highest quality telehealth services to our patients. We understand that there may be instances where a rescheduling is necessary, and we are committed to handling these request in a fair and transparent manner.
1. Eligibility for Rescheduling
Rescheduling are applicable under the following conditions:
Cancellation by the Provider: If a scheduled telehealth service is canceled by the provider due to unforeseen circumstances, you will be eligible to reschedule at no additional cost.
Technical Issues: If technical difficulties on our platform or the provider’s end prevent the telehealth service from taking place, you will be eligible for to rescheduled the same telehealth service.
2. Non-Refundable Situations
Patient No-Show: If you fail to attend a scheduled telehealth service without 24 hours prior cancellation notice or 48 hours rescheduling, your deposit will not be refunded.
Late Cancellations: Cancellations of telehealth service made less than or 24 hours before the scheduled appointment of a telehealth service will not be eligible for a refund and a fee of $25 will be charged. However, rescheduling may be allowed depending on availability.
Completed Cancellations: Refunds will not be issued for services already rendered. If there is a complete cancellation less than 24 hours, you will be billed full amount of service. If there is a complete cancellation 24 hours to 48 hours you will be billed $25 per telehealth service.
3. Rescheduling and Cancellations
If you need to cancel or reschedule your telehealth service, notify us at least 48 hours before the scheduled appointment. You can reschedule through your patient portal or by contacting our customer service. There are no additional fees for rescheduling if done within the allowed specified time frame.
If you have any issue, email us at info@evidence-health.com or call 909-206-2752, or Fax: 469-259-7516.