Privacy Policy

At Evidence-HealthLLC, we are committed to protecting your privacy and ensuring the confidentiality of your privacy is our priority. This Privacy Policy explains how we collect, use, and safeguard your data when you use our telehealth services. By using our services, you agree to the terms outlined in this policy.

1. Information We Collect

We collect the following types of information when you use our telehealth services:

a. Personal Information

  • Registration Data: When you create an account, we collect personal details such as your name, email address, phone number, date of birth, and other demographic data.

  • Health Information: As part of the telehealth services process, you may provide health-related information, such as medical history.

2. How We Use Your Information

We use your information to provide and improve our telehealth services, in compliance with applicable data protection laws and regulations. Specifically, we may use your information for the following purposes:

  • Providing Services: To facilitate telehealth services and ensure accurate medical records are available for referrals.

  • Communication: To send you appointment reminders and updates

  • Billing and Payments: To process payments for telehealth services.

  • Compliance with Laws: To comply with applicable legal requirements, such as HIPAA. We protect your privacy in accordance with the U.S. healthcare regulations.

3. Data Sharing and Disclosure

We do not sell, rent, or trade your personal information to anyone. However, we may share your information in the following situations:

a. With Healthcare Providers

  • Your personal and health information may be shared with the healthcare providers you are referred to base on your specialty need through our telehealth platform to ensure appropriate medical care.

c. For Legal Purposes

  • We may disclose your information, if required to do so by law or in response to legal proceedings, such as a court order or subpoena, or to protect the rights, property, or safety of our users, providers, or the public.

4. Data Security

We take the security of your personal information seriously and implement industry-standard safeguards to protect your data, including:

  • Encryption: All sensitive data, such as personal health information, is encrypted both in transit and at rest.

  • Access Controls: Only authorized personnel such as healthcare providers have access to your data.

  • Monitoring and Audits: We regularly monitor our platform for security breaches and vulnerabilities and conduct internal audits to ensure data protection practices are followed.

5. Your Rights

You have the following rights concerning your personal information:

a. Access to Your Information

You may access your personal and health information through your patient portal or by contacting us at info@evidence.telehealth.com.

b. Correction of Information

If your personal information is inaccurate or incomplete, you have the right to request a correction. You can do this by updating your account details or contacting our customer service.

c. Deletion of Information

You may request that we delete your personal information. However, please note that we may be required to retain certain information for legal or regulatory purposes.

6. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your user experience and track usage of our platform. You may manage cookie settings through your browser. However, disabling cookies may affect the functionality of the platform.

7. Data Retention

We retain your personal information for as long as necessary to fulfil the purposes outlined in this policy, unless a longer retention period is required.

8. HIPAA Compliance

As a telehealth services provider, we comply with Health Insurance Portability and Accountability Act (HIPAA). We are committed to protecting your Protected Health Information (PHI) and ensuring its confidentiality and integrity. Any sharing of PHI with other healthcare providers is done with HIPAA guidelines.

9. Children’s Privacy

Our services are not intended for children under the age of 16. We do not collect or solicit personal information from children under the age of 16.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated revision date. We encourage you to review this policy periodically to stay informed about how we may use your PHI.

11. Contact Us

If you have any questions or concerns regarding this Privacy Policy, please contact us at info@evidence-telehealth.comor call us at 909-206-2752, or Fax: 469-259-7516.